Jan 21, 2025

A Guide To CLM System Implementation With Susan Zagorski

Implementing a Contract Lifecycle Management (CLM) system requires careful planning, collaboration, and communication. In this episode of the Contract Heroes podcast, Susan Zagorski, legal operations director at FMC Corporation, shares her insights on the process. With over a decade of experience, she provides valuable lessons on achieving operational excellence and cost savings. Susan discusses her team's systematic approach to selecting a CLM system, emphasizing the importance of addressing pain points and planning thoughtfully. She highlights the need for strong leadership support and thorough real-life testing to ensure the system meets user needs while simplifying administrative tasks. The conversation also explores key factors for successful implementation, including cross-functional collaboration, early alignment, effective communication, training, and managing user concerns.

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